5.25 It is important to recognise that the NHS complaints procedure is designed to address the concerns of patients, not those of staff. There are separate procedures for handling staff grievances13. Local procedures will also cover more general grievances. However, dispute about contractual matters between Primary Care Trusts, Island Health Board and primary care services practitioners should not be handled through the complaints procedures. Staff of Trusts may complain about the way they have been dealt with under the complaints procedure and, provided they have exhausted the local grievance procedure, may take the matter up with the Ombudsman.
13 NHS Circular GEN(1993)10
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