|ANNEX 4B - WHEN IS A COMPLAINT SIGNIFICANT?|
· ill treatment
· deficiency in their care or treatment
· any loss or damage to their property
· improper detention.
It is not possible to define precisely a "significant complaint" but the Commission offers the following general guidelines:
· any complaints alleging actual or intended physical or sexual assault
· any allegations of other ill-treatment or cruelty, neglect or abuse
· any complaint of failure to comply with statutory provisions, including improper detention and unlawful treatment
· any complaints of maladministration of patients' funds and property
· any complaints of failures to make satisfactory arrangements for care after discharge from hospital.
Procedure for dealing with referrals of significant complaints:
The Commission will scrutinise all significant complaints referred to it and determine whether there is any need for it to make further enquiry.
[Section 1] [Section 2] [Section 3] [Section 4] [Section 5]