Section:

Local Resolution Independent Review Role of the Health Service Ombudsman Role of the Mental Welfare Commission Useful Information -------------------------------------------------------------

 

· Introduction
· Appointment of Conveners
· The Role of the Convener
· The Convener's Office
· Action by the Convener
· Consultation with Independent Lay Chair
· Clinical Complaints
· Decisions of the Convener
· Terms of Reference
· Establishing a Panel
· Appointment of Panel Members
· Role of Clinical Assessors
· Role of Independent Lay Panel Chairman
· Administrative Support
· The Panel's Remit
· Conduct of Panel
· Concluding the Investigation
· Panel's Report
· Report Structure
· Report Circulation
· Completion of the Complaints Procedure
· Administrative Support Fees and Expenses
· Panel Members
· Convening - A Summary
· Independent Review - A Summary
· Target Timescales - A Summary

ANNEXES

· Annex 2A Checklist for Convener's Office
· Annex 2B Role of the Clinical Adviser at Convening Stage
· Annex 2C Role of Independent Lay Chairman and Third Panel Member
· Annex 2D The Role of the Clinical Assessor
· Annex 2E Checklist for Panel Reports
· Annex 2F Report Structure

 [Section 1] [Section 2] [Section 3] [Section 4] [Section 5]