 |
 |
|
|
| TARGET TIMESCALES: SUMMARY |
| PRIMARY CARE COMPLAINT | |
| Acknowledgement by convener of request for independent review | 3 working days of receipt |
| Decision by convener to set up panel, or not | 10 working days of receipt of request |
| Appointment of panel members | 10 working days of decision by convener to establish a panel |
| Draft report of panel | 30 working days of formal appointment of panel and assessors |
| Final report of panel | 10 further working days |
| Response to complainant by Primary Care Trusts and Island Health Boards |
-
|
| Final report sent to complainant in respect of primary care complaints only by Chief Executive of Primary Care Trusts and Island Health Boards. | 5 working days of receipt of panel's report. |