2.33 The Independent Lay Chairman may find it appropriate to meet the complainant
as a way of rounding off resolution of the complaint. This may be particularly
helpful in a complex case to ensure that the two parties understand the outcomes.
If the complaint relates to clinical matters, at least one assessor should be
present to give a personal explanation to the complainant of any clinical findings
and, where there are assessors of different disciplines, each should be present.
