|ANNEX 1A - ROLE OF LOCAL HEALTH COUNCILS|
2. The main duties of the Health Council are:
· the provision of advice and information about the NHS
· assisting with complaints about the NHS
· monitoring health care premises and services
· consulting the public on proposed changes to health services.
THE ROLE OF LOCAL HEALTH COUNCILS IN THE COMPLAINTS PROCEDURE
3. For some people the complaints procedure can prove to be a difficult and complex process which can last for several months. If a person feels unable to deal with the complaint alone the Health Council can offer a wide range of assistance and support at any stage of the complaints procedure. This assistance may take the form of:
· information on the procedure and advice on how to make a complaint;
· help in accessing medical records;
· clarifying the substance of the complaint and drafting letters;
· making telephone calls;
· support in preparing for meetings;
· support at meetings and independent reviews;
· referral to other agencies, for example advocacy services, where appropriate;
· preparation of request for an independent review; and
· preparation of a complaint to the Health Service Ombudsman or the Mental Welfare Commission if appropriate.
4. All advice, information and assistance with complaints is provided free of charge and is confidential.
[Section 1] [Section 2] [Section 3] [Section 4] [Section 5]